Monday, July 26, 2010

Unpaid item

I bought a book and payed immediately with PayPal. The seller shipped the incorrect book to me and then gave me a full refund. We each left the other (+) feedback and I've no quarrel with the seller. However, now in My eBay under the heading Buying Reminders, it says "I need to pay for 1 item." What is going on? I've forwarded proof of payment from PayPal to eBay and got a form email back saying that eBay has removed the unpaid item from my account, but they have not. I've emailed again asking to fix this and no response yet. I have 100% (+) feedback and I don't want this error on someone else's part to be a black mark against me. What can I do? This is very frustrating.|||gah. Apparently I can't spell 'paid.' sigh.|||Just use the drop-down menu to the right of the item and choose "Mark as payment sent". That's all! (Though I thought that didn't do that anymore, my last two refunds never showed as needing to be paid, like they used to.)|||I've forwarded proof of payment from PayPal to eBay and got a form email back saying that eBay has removed the unpaid item from my account, but they have not. I've emailed again asking to fix this and no response yet. Ebay was assuming you had an unpaid item strike on your record, which you didn't because you paid already. This is just some weird thing Ebay has when the seller has refunded you. It will show the payment as unpaid because the payment has been "refunded". There's no worry about it. Just do want Mr. James said above.|||Your My eBay page is for your records only. So long as everything is settled between you and the seller, you can safely delete that item from your My eBay page. Also on your My eBay page, on the left hand side, is a link to the Resolution Center. Check there to see if the unpaid item strike is still showing on your account. If it is, just resubmit proof of your payment, and it will be removed. It shouldn't be there though.friends Director,|||I was able to use the drop down menu to delete the item on my Buying Reminder. I also received a personal email from eBay this evening saying that their first response to me was sent in error. There is no unpaid item in my case even though it does show up in my Buying Reminder page and then he gave instructions on how to delete it from that page (which I had just done). Thanks to all of you for responding! .|||When a refund is given , the Ebay system auto shows the item (in your MY Ebay) as unpaid again.|||there are a lot of buyers who seem to get upset about this ebay needs to do something so it is less confusing for them."This must be Thursday, said Arthur to himself, sinking low over his beer, I never could get the hang of Thursdays."

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